Refund, Exchange & Shipping Policy

1. General Policy

We aim to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

2. Eligibility for Returns

Returns are accepted only if:

• The product is unused and in its original condition
• The product remains in its original packaging
• The request is submitted within 3 days of receiving the order

3. Non-Returnable Items

Returns are not accepted for:

• Used products
• Products damaged due to misuse

4. Exchange Policy

You may request an exchange if:

• You received the wrong product
• The product arrived defective or damaged

5. Refund Process

• Approved refunds are processed within 1–2 business days
• Refunds are issued through the original payment method or another agreed method

6. Shipping Costs

• If the error is on our side, we cover all shipping costs
• If the return is customer-initiated, the customer is responsible for shipping fees

7. Contact

1. Delivery Coverage

We deliver across Egypt through trusted shipping partners.

2. Processing Time

• Orders are processed within 1–3 business days
• Orders placed on weekends or public holidays are processed on the next business day

3. Delivery Time

• Cairo & Major Cities: 2–3 working days
• Other Governorates: 3–4 working days

Delivery times may vary depending on location and courier-related delays.

4. Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed at checkout or confirmed before dispatch.

5. Order Tracking

Customers may receive tracking updates via phone call or SMS once the order has been shipped.

6. Failed Delivery

If delivery cannot be completed due to incorrect information or unavailability:

• The order may be rescheduled
• Additional delivery fees may apply

7. Contact